Frequently Asked Questions

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Jingdezhen porcelain is a world-famous type of fine ceramic originating from Jingdezhen, China, known as the "Porcelain Capital." It is renowned for its thin, lightweight, and durable craftsmanship, often decorated with intricate hand-painted designs. 

Yes! Each of our ceramics is handcrafted by skilled artisans in Jingdezhen, China, ensuring authentic and unique designs. 

Our physical store is in FC-60, Dragon Mart 2, Dubai, UAE. You are welcome to visit and explore our beautiful collection. 

 Yes! Our showroom is located in Dragon Mart 2, Dubai, UAE, where you can view and purchase our ceramics in person. 

Yes! We offer special discounts for bulk or corporate orders. Please contact our sales team for more details. 

 Yes, we ship worldwide! Shipping costs will vary based on your location. 

 Delivery times depend on your location:

• UAE: 1-3 business days
• GCC countries: 3-7 business days
• International orders: 7-15 business days

We offer a 7-day return policy for unused and undamaged products. If you receive a defective or incorrect item, please contact us immediately with photos of the issue. 

Unfortunately, we do not accept returns for "change of mind" purchases. However, if there is an issue with your order, we are happy to assist with exchanges. 

Refunds are available only for damaged or defective items. Please contact us within 48 hours of receiving your order for assistance. 

No, our ceramics are fired at high temperatures, ensuring that the colors and patterns remain vibrant and durable for years to come. 

 Yes! We provide wholesale and corporate gift solutions. Contact us at jingdezhendubai@gmail.com for bulk pricing and customization options. 

 You can reach us via:
📧 Email: jingdezhendubai@gmail.com
📞 Phone: +971 555 10 7978
📍 Visit us: FC-60, Dragon Mart 2, Dubai, UAE 

 We are available Sunday - Friday, 10:00 AM - 8:00 PM (UAE Time).